PERSONAL SHOPPER

Welcome to the World of Paspaley where our dedicated Personal Shopper is on hand to assist you. The personalized Paspaley service that our treasured customers have grown accustomed to now extends beyond the doors of our boutiques to our online customers.

Whether you are looking for style advice, guidance on pearl selection or simply want help with your online purchase, please do not hesitate to contact the Paspaley Personal Shopper. Luxury is now at your fingertips from the comfort of your home or office.

Paspaley E-Boutique can service Australia with online shopping and free shipping. Some jewellery may not be available to purchase directly online in which case the Personal Shopper can assist you. The Personal Shopper can also assist with international enquiries and orders.

Paspaley E-Boutique can service Australia with online shopping and free shipping. Some jewellery may not be available to purchase directly online in which case the Personal Shopper can assist you. The Personal Shopper can also assist with international enquiries and orders.

Other Resources

Help Center

Frequently Asked Questions

Shopping Online

How do I place an order?

Will my purchase be gift wrapped?

Can I purchase a gift on Paspaley.com and have it shipped directly to the recipient?

Can I send a personalised note with a purchase when sending directly to a gift recipient?

Is GST included in the price advertised on Paspaley.com?

SHIPPING

How will my order be shipped?

Will Paspaley.com ship internationally?

How long will it take for me to receive my purchase if I live outside of Australia?

Will my jewellery purchase be insured during shipment?

TRACKING-YOUR-ORDER

How do I track an order?

How do I track a shipment?

EXCHANGE/REFUND

Can I exchange items online?

Can I receive a refund for purchases made at Paspaley.com?

Can I exchange an online purchase through the Paspaley E-Boutique in store at a Paspaley Boutique?

Can I exchange an online purchase through the Paspaley E-Boutique in store at a Paspaley Boutique?

PASSWORD AND USER PROFILE

How do I retrieve a lost password?

How do I make changes to my Paspaley.com account?

PASPALEY JEWELLERY

What is the Paspaley Promise?

Is all Paspaley jewellery available online?

What is a GIA certificate?

Does all Paspaley jewellery come with a GIA certificate?

What is the Paspaley Strand Signature?

What size are Paspaley rings and can they be resized?

What is 750 Gold and 950 Platinum?

How should I care for my Paspaley jewellery?

How do I organise a repair or strand restringing?