SHOPPING ONLINE

SHIPPING

TRACKING YOUR ORDER

EXCHANGE/REFUND

PASSWORD AND USER PROFILE

PASPALEY JEWELLERY

How do I place an order?

Will my purchase be gift wrapped?

Can I purchase a gift on Paspaley.com and have it shipped directly to the recipient?

Can I send a personalised note with a purchase when sending directly to a gift recipient?

Is GST included in the price advertised on Paspaley.com

How will my order be shipped?

Will Paspaley.com ship internationally?

How long will it take for me to receive my purchase if I live outside of Australia?

Will my jewellery purchase be insured during shipment

How do I track an order?

How do i track a shipment?

Can I exchange items online?

Can I receive a refund for purchases made at Paspaley.com?

Can I exchange an online purchase through the Paspaley e-boutique in store at a Paspaley boutique?

How do I retrieve a lost password?

How do I make changes to my Paspaley.com account?

What does signing up to a My Paspaley account give me?

How is my personal information treated?

What is a certificate of authenticity

Is all Paspaley jewellery available online?

What is the Paspaley strand signature?

What size are Paspaley rings and can they be resized?

How should I care for my Paspaley jewellery?

How do I organise a repair or strand restringing?

Do all boutiques carry the same pieces?

Can I book an appointment to view an item in a boutique?

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