Returns

All online purchases are eligible for an exchange, credit note or refund within 14 days from the date of receipt, providing the item(s) are returned in their original and unused condition with the Tax Invoice, original packaging and any certificates supplied.

Purchases may be returned to our E-boutique at your own expense. We suggest securely wrapping your order to avoid any damage and using a trusted courier such as Australia Post.

Please contact Customer Care here to commence the return.

Enjoy peace of mind this festive season. Purchases made from 18 November to 31 December 2025 are eligible for extended exchanges until 21 January 2026.

Purchases may be returned to our E-boutique at your own expense. We suggest securely wrapping your order to avoid any damage and using a trusted courier such as Australia Express Post.

Please contact Customer Care here to commence the return.

Alternatively, you may return your purchase to any of our Paspaley boutiques, and our Client Advisors will happily assist with an exchange or credit note. If you would prefer a refund, the boutique will return your purchase to our E-boutique, with no charge, and a refund will be issued by our E-boutique.

Our boutiques are not able to issue a refund for an online order.

Purchases may be returned to our E-boutique at your own expense. We suggest securely wrapping your order to avoid any damage and using a trusted courier such as FedEx, DHL or UPS.

Paspaley will not refund any taxes paid at the time of import. 

Please contact Customer Care here to commence the return.

Purchases made on Paspaley.com can be exchanged through our online store or any of our boutiques.

Our Client Advisors will happily assist with an exchange at any of our boutiques. If the value of the new item is less than the original purchase, the remaining amount will be issued as a credit note.

A list of our boutique locations can be found here.

To exchange your purchase through our online store please contact our Personal Shopper here.

All online orders selected as a gift are sent with a Gift Invoice.

You may return your purchase for an exchange or credit note only, online or at any of our boutiques. The returned item(s) must be accompanied by the Gift Invoice.

All purchases made in boutique are eligible for an exchange or credit note within 14 days of purchase, or a refund within 7 days of purchase, providing the item/s are returned in their original and unused condition with the Tax Invoice and any certificates supplied.

Your purchase must be returned to the original boutique of purchase.

If you are no longer located near the boutique of purchase, please contact the boutique directly to arrange a return. A list of our boutique contact details can be found here.

Yes. Gift recipients will be entitled to an exchange or credit note only if accompanied by a gift receipt.

If the value of the new item is less than the original purchase, the remaining amount will be issued as a credit note.

Under no circumstances will Paspaley issue a refund, except to the original purchaser.