PERSONAL SHOPPER

Welcome to the World of Paspaley where our dedicated Personal Shopper is on hand to assist you. The personalized Paspaley service that our treasured customers have grown accustomed to now extends beyond the doors of our boutiques to our online customers.

Whether you are looking for style advice, guidance on pearl selection or simply want help with your online purchase, please do not hesitate to contact the Paspaley Personal Shopper. Luxury is now at your fingertips from the comfort of your home or office.

Paspaley E-Boutique can service Australia with online shopping and free shipping. Some jewellery may not be available to purchase directly online in which case the Personal Shopper can assist you. The Personal Shopper can also assist with international enquiries and orders.

Paspaley E-Boutique can service Australia with online shopping and free shipping. Some jewellery may not be available to purchase directly online in which case the Personal Shopper can assist you. The Personal Shopper can also assist with international enquiries and orders.

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INTERNATIONAL PURCHASES

Paspaley ships to a range of destinations around the globe using specially selected freight service providers.

To place an order from outside Australia, simply complete an order form and return it by email to our Personal Shopper who will contact you directly to complete your order.

Please note that the purchase price will be less 10% goods and services tax (GST) as you are outside Australia. We will also quote shipping charges before you place your order, which will be payable at the time of purchase. The delivery cost does not include taxes, customs or duties which may apply in the destination country and will be payable by you. Please see below for details.

 

INTERNATIONAL DELIVERY SERVICE 

    • Upon receiving your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

    • Items are usually processed and dispatched within 24 hours of acceptance of your order, or within 72 hours at peak times.

    • Average delivery time to the USA is 2-3 weeks. Average delivery time to other countries is 3-4 weeks.

    • We work closely with our shipping partners to minimise the potential impact of customs delays, nevertheless customs authorities are allowed to inspect any parcels entering the country of destination. This has the potential to cause delays beyond our original delivery estimates.

     

    USA DELIVERY

    • For purchases under $2,000 USD no customs clearance paperwork is required.

    • For purchases over $2,000 USD: Please download a CBP5106 form. Complete and sign the form and email a scanned copy to Internationalorders@paspaley.com.

    We’ll send the form and shipping documents together with your purchase to streamline the US Customs Clearance process.

     

    USA IMPORT TAXES & DUTIES

    • For products made in Australia: Most of our products are made in Australia and no customs duty applies to USA customers, as part of the Free Trade Agreement.

    • For products of non-Australian origin: A general US Customs duty of 5.5% will be charged on these items. The freight service provider will notify you of the amount to be paid. Sales tax may also be required, depending on the destination state.

     

    REST OF THE WORLD DELIVERY

    We ship to the following countries: China, Germany, Hong Kong, Singapore, Switzerland, Thailand, United Arab Emirates and the United Kingdom. Please contact us to discuss whether shipping can be made available to other destinations.

     

    INTERNATIONAL IMPORT TAXES & DUTIES

      • Our international shipments are DDU (Delivery Duty Unpaid), which means that product prices do not include import taxes and duties in the country of destination.

      • As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

      • As customs clearance policies change over time and vary widely from country to country, we are unable to advise the cost of these taxes and duties. Please contact your local customs authorities for more information.

       

      INTERNATIONAL INSURANCE 

      Paspaley insures each purchase during transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.